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Shipping & Delivery

Due to the custom nature of our pet products, it takes a little time to personalize and build your order from the moment you place it.

All orders generally take between 2-5 days to be created and shipped. This can increase slightly during sales periods.

If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

We also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.

Shipping Times

USA: 3-7 working days

CA, AUS, UK: 5-10 working days

Europe: 10-15 working days

Rest of the world: 10-20 working days

Shipping Costs

We offer FREE global shipping on all orders over $100+.

USA: $9.95

CA, AUS, UK: $9.95

Europe: $9.95

Rest of the world: $19.95

Important to Note
    • Updates or changes to shipping addresses must be made before approving the draft. Please review your confirmation email and reach out immediately if you need to make a change.
    • We offer 'skip the line artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.
    • We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.

Questions? Review our FAQ page here and our friendly customer service team is on standby at support@petlufu.com.

Browse Collection

Dive into our world of custom pet merchandise! Visit our shop for products that celebrate your furry friend