Check Our
FAQS
or Get in touch
- Support@petlufu.com
Custom Pet Art
1How do I place a custom pet product order?
1. Visit our website and choose a product.
2. Select customization options (color, size, etc.) and upload a clear photo of your pet.
3. Add to cart and proceed to checkout.
2. Select customization options (color, size, etc.) and upload a clear photo of your pet.
3. Add to cart and proceed to checkout.
2Do you only make cats and dogs?
We're here to celebrate the diversity of all pets, not just cats and dogs. Our talented artists are ready to create custom pieces for all kinds of animals – from reptiles and birds to fishes and even insects. And yes, we draw humans too.
3Is my photo good enough for use?
1. To ensure the best results, we recommend using a high-resolution, well-lit photo with your pet's face clearly visible.
2. Avoid using photos that are blurry, with filters, too far or too close to the face, ears or parts of the face missing.
3. Refer to our photo guidelines for more details.
2. Avoid using photos that are blurry, with filters, too far or too close to the face, ears or parts of the face missing.
3. Refer to our photo guidelines for more details.
4Can I add multiple pets in one product?
Yes, you can include multiple pets in one product! We offer designs specifically for 2, 3, 4, 5, and even 6 pets. Many single pet designs also allow adding multiple pets. Just pick the number of pets you want on the product page.
If you need more assistance, please reach out to our support team at support@petlufu.com.
5What if I want a specific art style not listed on your site?
Contact our support team at support@petlufu.com. We'll do our best to accommodate your request and create the artwork.
6Can I customize an artwork beyond the customization you offer?
Yes. We’ll try and accommodate your request with the best of our abilities. We usually don’t charge anything extra if the customization is within our scope of work. But if it requires more time and detail then an additional charge may be levied based on the complexity of the request.
7Can I change the product or art after placing the order?
Changing the product or art is usually possible if our designers haven’t started working on it. If the change request is accepted, then our team will reach you out to guide you through the process.
8Can I see the artwork before it is printed?
Yes, we’ll share a digital preview as proof with you within 1-2 working days. And only after your approval, we’ll put the article in production.
9Can I make revisions to the proof?
Yes, you're entitled to unlimited revisions until you're satisfied.
Shipping & Order Status
1What's the expected delivery time for my order?
Expect your artwork to be ready 1-2 business days after you’ve placed your order. Production times vary for different products but is usually done in 2-5 business days.
Shipping Times
CA, AUS, UK: 5-10 working days
Europe: 10-15 working days
Rest of the world: 10-20 working days
Shipping Costs
We offer FREE global shipping on all orders over $100+.
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of the world: $19.95
Please refer to our shipping times for more details.
Shipping Times
CA, AUS, UK: 5-10 working days
Europe: 10-15 working days
Rest of the world: 10-20 working days
Shipping Costs
We offer FREE global shipping on all orders over $100+.
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of the world: $19.95
Please refer to our shipping times for more details.
2Do you ship internationally?
Yes, we offer worldwide shipping.
3I've ordered multiple products in a single order, will they be delivered together?
Your order may be delivered in separate parcels, depending on the items you've chosen. However, in the majority of cases, all items will be packaged together.
4How do I track my order?
Once your order is shipped, you'll receive a tracking number via email.
5What if my tracking number is not working?
If your tracking number isn't working, please don't worry. Reach out to our support team at and we'll gladly assist you in resolving the issue.
6Can I change my shipping address after placing an order?
Please contact our support team immediately. We'll do our best to update your shipping information, but it's crucial to act promptly. After the product has been put in production, updating shipping details will be at our discretion.
7What if I provided the wrong shipping information for my order?
Please contact our support team immediately. If the order hasn't entered production, we'll do our best to correct the information.
8Can I expedite my shipping for faster delivery?
Yes, we offer expedited shipping options during the checkout process for those who wish to receive their custom pet portrait sooner. Please refer to our shipping times for more details.
Returns, Exchanges & Refunds
1Can I return my custom pet product if I'm not satisfied?
Due to the custom nature of our product, we are unable to offer returns. Your custom design is created with care and is personal to the photo you provided and your pet.
We work tirelessly to make sure that the design is exactly how you want. After sharing the proof, we proudly offer unlimited revisions till you’re completely happy with the design.
2What if my custom pet product arrives damaged or with an error?
The packages are meticulously packed to make sure the product journey is safe. However, if there’s a print error or your item arrives damaged, please promptly reach our support team immediately with photos, and we'll arrange for a replacement or refund.
3Can I request a refund if I change my mind after placing an order?
You can ask for a refund within the first 30 minutes of placing your order. Our artists usually begin working on the design right away, making it challenging to process refunds later. After 30 minutes, we'll assess whether a refund is possible.
4Is there a time limit for initiating a return or exchange?
Yes, please contact us within 48 hours of receiving your custom pet product to initiate a return or exchange.
5How do I initiate a return or exchange process?
Contact our support team to initiate the return or exchange process. Please include your order number and the reason for the return.
6Are there any return shipping fees?
Return shipping fees may apply, especially for change-of-mind returns. Please reach out to us for more details.
7How long does it take to process a refund?
Refund processing times vary but generally take 1-2 weeks once the returned item is received and inspected.
Customer Support
1How can I contact your customer support team?
Please fill our contact form or reach us at support@petlufu.com. We're here to assist you with any questions or concerns.
2When can I expect a response from your support team?
Generally, you’ll hear back from us within a couple of hours. During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
3Can I get assistance with choosing the right product and art style for my custom pet product?
Absolutely! Our support team is more than happy to help you choose the perfect art style. Just send us your preferences, and we'll guide you through the options.
4Is there a live chat option for customer support?
Currently, we offer customer support via email at support@petlufu.com. We're working to introduce additional support channels in the future.
5What if I haven't received a response from customer support?
We apologize for any delay. Please check your spam/junk folder, and if you still haven't received a response, reach out again. Your inquiries are important to us.
6What if I encounter issues uploading a photo of my pet?
If you face difficulties, please reach out to our support team. We’ll assist you in the photo submission process or provide alternative methods to ensure a smooth experience.
Payment Methods
1What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer PayPal as a secure payment option.
2How can I obtain a copy of my payment receipt?
Your payment receipt is automatically sent to the email address associated with your order. Check your inbox, including spam/junk folders, for the receipt.
